7jj77 Privacy Policy

Overview and Scope

7jj77 ("we", "us", "our") is committed to protecting the personal information of all Bangladesh players who use our online casino and sports betting platform. This Privacy Policy describes the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights you have over your own information. By creating an account or using the 7jj77 platform, you confirm that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall use of the 7jj77 platform. If any provision of this Privacy Policy conflicts with the Terms & Conditions in matters not related to data protection, the Terms & Conditions prevail. We will notify you of any material changes to this Privacy Policy in accordance with the amendment procedures described in Section 8 below.

Our Privacy Commitments at a Glance

The six cards below summarise how 7jj77 approaches your privacy. For full detail, please read each section of this policy.

1. Information We Collect

7jj77 collects personal data in two main ways: information you provide directly when you register or use the platform, and information collected automatically when you access or interact with our services. Both categories are described in detail below.

Information You Provide Directly

• Registration data: your full legal name, date of birth, Bangladesh mobile number, and any other details required to verify your identity and create your account.
• Payment details: the mobile wallet identifiers (bKash, Nagad, Rocket, Upay) or bank account references used to process deposits and withdrawals. Full wallet PINs and card numbers are never stored.
• KYC documents: government-issued identification (such as a National ID card) provided during the account verification process or prior to processing a significant withdrawal.
• Support communications: messages, emails, or chat records exchanged with our customer support team when you raise a query, dispute, or complaint.

Information Collected Automatically

• Device and connection data: IP address, mobile device type and operating system, browser type, and internet service provider. This data is used to detect fraud, verify account location, and improve platform performance for Bangladesh users.
• Usage and session data: pages visited, games played, bet amounts, session duration, click patterns, and features accessed. This helps us personalise your experience and detect unusual activity.
• Transaction logs: a complete record of all deposits, withdrawals, bonuses claimed, wagers placed, and game outcomes associated with your account, retained for regulatory and dispute-resolution purposes.
• Cookie data: information stored in cookies or local storage on your device to maintain your session, remember language preferences, and support analytics. See Section 5 for full details.

7jj77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by a responsible gaming intervention and only with your explicit consent.

2. How We Use Your Information

7jj77 processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use your personal data are:

• Account creation and management: to register your 7jj77 account, verify your identity, maintain your account profile, and provide you with access to the platform's games, betting markets, and services.
• Payment processing: to facilitate deposits and withdrawals in BDT through bKash, Nagad, Rocket, Upay, and other supported Bangladesh payment channels, and to maintain accurate records of all financial transactions.
• Fraud prevention and security: to detect and investigate fraudulent activity, money laundering, bonus abuse, and any other prohibited conduct as defined in our Terms & Conditions. This includes sharing data with payment providers and law enforcement where required.
• Responsible gaming compliance: to monitor account behaviour for indicators of problem gambling and to deliver responsible gaming tools, interventions, and support resources as required.
• Customer support: to respond to your queries, investigate disputes, resolve complaints, and provide assistance with account issues in a timely manner. Support communications may be retained as a record of the resolution.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns across the platform in order to improve game selection, site performance, payment reliability, and the overall player experience for Bangladesh users.

Where 7jj77 wishes to use your personal data for a new purpose not covered by this Privacy Policy, we will notify you in advance and seek your consent where required. You will always have the right to refuse or withdraw consent for any non-essential processing.

3. Payment Data and Financial Information

All financial transactions on 7jj77 are processed through trusted, encrypted payment channels. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the transaction is authenticated directly with the payment provider. 7jj77 receives only a confirmation of the transaction and the anonymised identifier associated with your wallet — never your PIN, password, or full account credentials.

Where you believe an error has occurred in a transaction — for example, an incorrect deduction, a duplicate charge, or a withdrawal that was processed but not received — please contact our support team immediately at [email protected]. Provide your registered mobile number, the approximate date and time of the transaction, and any reference numbers you hold. We investigate all transaction disputes within 5 business days and will keep you informed of progress.

4. Sharing Your Information

7jj77 does not sell or share your personal data with third parties for their own marketing purposes. We may share your data with a limited set of trusted parties for operational, legal, and compliance reasons only, as described below:

• Payment processors and financial partners: bKash, Nagad, Rocket, Upay, and any other payment gateway used to facilitate your transactions. These partners receive only the minimum data required to process the specific transaction.
• Game providers and content suppliers: companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi whose games are integrated on the 7jj77 platform. These providers may receive anonymised session data to fulfil game functionality and RTP auditing requirements.
• Legal and regulatory authorities: where 7jj77 is required by applicable law, court order, or regulatory instruction to disclose specific personal data, we will comply. We will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and identity verification services: third-party services used to verify player identity during KYC checks and to screen for known fraud, money laundering, or self-exclusion flags. These services operate under strict data-processing agreements with 7jj77.

All third parties with whom 7jj77 shares personal data are contractually required to handle that data in accordance with applicable data protection standards, to use it only for the specified purpose, and to delete it once that purpose is fulfilled. 7jj77 does not permit any third party to use your data for their own marketing activities.

5. Cookies and Tracking Technologies

7jj77 uses cookies and similar local storage technologies to operate the platform, maintain your session, and improve the user experience for Bangladesh players. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in while you navigate the site and security cookies that help detect fraudulent login attempts. Disabling these cookies will prevent you from using the platform.
• Preference cookies: used to remember your settings such as language selection, so that you do not need to re-enter preferences on each visit. These cookies expire after a defined period and can be cleared via your browser settings.
• Analytics cookies: used to collect anonymised data about how players interact with the platform — for example, which game categories are most visited or where players typically exit the site. This data is never linked back to individual accounts and is used only to improve platform design and performance.

You can manage cookie preferences through your mobile browser settings. Clearing all cookies will log you out of your 7jj77 session and reset any stored preferences. Please note that blocking essential cookies will prevent the platform from functioning correctly and may affect your ability to deposit, withdraw, or access games.

6. Data Retention

7jj77 retains your personal data for only as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply: active account data is retained for the full duration of your account and for a period after account closure as required for regulatory compliance and dispute resolution; transaction records are retained for the minimum period required by applicable financial regulations; support and communications records are retained for a period sufficient to allow resolution of any dispute that might arise from those interactions; marketing consent records are retained until you withdraw consent, plus a short additional period to demonstrate compliance.

When your personal data is no longer required, 7jj77 will either securely delete it or anonymise it so that it can no longer be linked back to you as an individual. Anonymised and aggregated data (for example, statistical reports on platform usage) may be retained indefinitely as it does not constitute personal data. If you would like to know the specific retention period applicable to your data, please contact our support team.

7. Your Rights Over Your Personal Data

As a player on the 7jj77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a clear description of your request.

• Right of access: you may request a copy of all personal data 7jj77 holds about you. We will provide this within 14 days of a verified request.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action corrections within 14 days.
• Right to erasure: you may request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to mandatory regulatory retention obligations that 7jj77 cannot waive.
• Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw marketing consent: you may withdraw your consent to receive promotional communications at any time via account settings or by contacting support. Withdrawal of marketing consent will not affect any other aspect of your account.

7jj77 will acknowledge all data rights requests within 5 business days and will aim to fulfil them within 14 calendar days. In cases of complexity or high volume, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason. We will never charge a fee for processing a data rights request unless it is manifestly unfounded or excessive.

8. Security Measures

7jj77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and vulnerability assessments, multi-factor authentication options for player accounts, and staff training on data handling obligations. We review and update our security measures on a regular basis to address evolving threats.

Despite our best efforts, no security system is completely impenetrable. In the event of a personal data breach that poses a risk to your rights and freedoms, 7jj77 will notify affected players without undue delay and will take all necessary steps to contain the breach, assess its impact, and prevent recurrence. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

9. Children and Minors

7jj77 is strictly a 21+ platform. We do not knowingly collect or process personal data belonging to anyone under the age of 21. Age verification is a mandatory step in the account registration process. If we discover that an account has been registered by a person under 21, we will immediately close the account, void any associated bets and bonuses, and securely delete the personal data associated with that account to the extent permitted by applicable law. If you are a parent or guardian and believe that a minor has registered on the 7jj77 platform, please contact us at [email protected] immediately so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

7jj77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Where we make a material change to this Privacy Policy, we will provide you with at least 7 days' advance notice via your registered contact details or via a prominent notice on the platform before the change takes effect.

Continued use of the 7jj77 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should close your account before the effective date. A copy of the current Privacy Policy is always available at 7jj77.pro/privacy-policy.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 7jj77 handles your personal data, please contact our support team. We treat all privacy enquiries with the utmost seriousness and aim to provide a clear, helpful response within 5 business days.